This Privacy Policy outlines what information we collect from you, what we do with it, who we share it with and your rights in relation to it.
We are committed to protecting and respecting your privacy. We do this so that we can serve you with the necessary information, support and advice, relevant to your needs and interest.
If at any point in time you have any questions in relation to this Policy, please address these in the first instance to:
Privacy Team at Laser Wire Solutions Ltd, QED Centre, Main Ave, Treforest Industrial Estate, Pontypridd CF37 5YR, South Wales, United Kingdom; telephone +44 1443 841738 or email info@laserwiresolutions.com.
It is important that the data we collect about you is accurate and up to date. Therefore, please keep us informed of any changes in terms of the data you have provided us in the course of our interactions and performance of contract with you.
Last updated 21/12/2022.
What Information is Collected?
Types of information we may collect about you are as follows:
How is this Information Collected?
The above information may come from:
Website Cookies
Our website has cookies enabled in order for us to collect functional data so that we can improve your browser experience and deliver tailored content and the best possible service.
If you sign up for our mailing list on the website or use our online contact form, your contact details are delivered directly to us via our Content Management System (CMS) and Customer Relationship Management (CRM) systems. This means that your cookie data is not retained on the website.
Website Analytics
We collate anonymous data on visitors to our website. This gives us insight into which pages are performing better in terms of visibility, relevance and interest. The purpose is to steer us in the right direction to generate new content that addresses the needs of our visitors.
Use of Information
The EU General Data Protection Regulations or GDPR (legally in force from 25th May 2018), permits us to use your personal information provided we have a legal basis for doing so. The following table outlines how we use your information and the legal basis for doing so:
How we may use your information | Legal bases |
– Verify your identity and any other information you’ve provided us. – Manage your account(s) with us. – Improve the relevance of marketing and service messages we may send you. – Analyse, assess and improve our services to customers. – Prepare anonymised statistical reports from information about you and other customers to help us manage our business better. – To establish, exercise or defend legal claims. |
Legitimate interest: – Developing and providing new products and services our customers will find beneficial. – Protecting our customers from unnecessary risks. – Preventing fraud and money laundering to protect our business. – Protecting us and our customers against harm to our collective rights and interests. |
– Verify your identity and any other information you’ve provided us. – Regulatory reporting |
To comply with a legal obligation, e.g.: – UK/EU/UN sanctions (which prohibit us from providing products to certain individuals). – Rules and regulations imposed by HMRC. |
– Verify your identity and any other information you’ve provided us. – Manage your account with us. |
To satisfy our obligations under our agreement with you, e.g.: – Responding to your queries. – Allowing us to provide the products or services you’ve requested. |
Sharing Your Information
We do not share your information with any third party unless:
Examples of parties we may share with include:
We categorically do not share your data with any marketing agency or list broker.
Opting Out
You can request us to stop sending you marketing communications at any time. Please send your request to info@laserwiresolutions.com.
By opting out of receiving such marketing messages, this will not apply to our communications with you in direct relation to a product or service purchase.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Retaining Your Information
We keep your information on file for up to six years after your final transaction with us and after you cease to be a customer of ours. This is in order to comply with our regulatory obligations and to establish, exercise or defend any legal claims.
International Transfers
Our website domain is registered in the USA and some of your personal data may be captured there and then transferred to us.
Your Legal Rights
You have the right to:
We will respond within the legal timeframes as set out by the GDPR guidelines and regulations.
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Revolutionizing the medical, data, and automotive industries with the use of lasers and robotics, Laser Wire Solutions is at the cutting edge of laser & robot technology.
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Laser Wire Solutions registered in England and Wales under the company registration number 07800816. Registered office address: QED Centre, Main Ave, Treforest Industrial Estate, Pontypridd, Rhondda Cynon Taff, Wales, CF37 5YR, United Kingdom.